Service users are eligible for the service if they are vulnerable and have a learning disability, mental health or substance misuse issue and are eligible for housing benefit.
Steps housing is committed to ensuring fair access to all potential service users. Referrals are accepted from any individuals who have experienced vulnerability and have any kind of learning disability or mental health problem, regardless of race, colour, gender, sexuality or ethnicity.
An offer of accommodation and support is dependant on the results of a needs and risk assessment by our support staff. We aim to deliver the necessary support package for the service user to meet their individual goals and aspirations. Steps housing is committed to promoting inclusion and equal opportunities for all our service users, while valuing diversity and differences in culture.
We support our service users in getting registered with a local GP but service users are supported to retain a GP of their choice if desired. In addition we provide support for service users in accessing external facilities such as Day Centre, other Rehabilitation Services and assistance with local Social Security and Housing Benefit issues.
All of our policies and procedures and other documents are available on request.