Service users can expect from our service:

  • Support – this covers a range of things that our workers can with from preparing a budget to cooking a healthy meal. We will not do these for the user but will help support and help them do these things for themselves.
  • Support Workers – every tenant or service user will have a named support worker. The support worker is there to provide a range of support to help service users to achieve goals that they have in their support plan.
  • Support Plans – every support user has a support plan, which is made by the service user with a support workers help. The plan will identify what goals the user wishes to achieve and will show what actions the service user and support worker need to take to work towards those goals.
  • Reviews – plans change all the time and so support plans need to be reviewed regularly. Support workers will review plans with service users when things change or at times agreed.
  • Key Working Sessions/Visits – the support worker will meet the service user on a regular basis.
  • Standards – we have a minimum set of standards for support which includes things like: how often should support plans be reviewed or how often should support meetings take place.

Service Expectations